Client and member satisfaction is of utmost importance for us at Abenity. After all, if our customers are frustrated with their Abenity experience, we’re not doing our part to help them get the most out of the perks & discounts available to them.
We want our clients and members to feel free to give us feedback at any time through whatever means is most convenient for them. We’ve set up a number of channels through which you can request support, give comments, and receive help with your Abenity program.
One of the primary ways we gauge program satisfaction is through annual surveys conducted with both Client Administrators and program members. We collect feedback from administrators and members via a secure online survey where participants will have the opportunity to report on program usage, usability, relevance, and overall satisfaction.
We take our survey results seriously and act upon them to improve the discount program experience for everyone. For instance, in a recent member survey we conducted last fall we learned that one of the biggest requests from our members was for more local discounts (particularly restaurants), and the ability to access those discounts in an easy format on their mobile phone. Abenity is actually present in 2,300 cities nationwide with local offers, most of which are restaurants, but sometimes those discounts can be difficult to navigate to. Abenity has committed to make that easier in 2013. This summer we will be launching a fully mobile compatible version of the Abenity Discount Program, and core to that re-design will be the ability to quickly and easily navigate to local offers in a way that makes mobile redemption a cinch.
Abenity Member Support & Feedback
Abenity members can report issues with their discount program through a variety of different means. On a granular level, every discount offer in the program is integrated with a “Request Support” function. If member have trouble with a particular discount, they can make us aware directly on that offer page.
Feedback and support options are available throughout the discount program application as well as directly through our firstname.lastname@example.org email account. We’re standing by on our social media pages to help members there if needed, and in fact we have resolved a number of program-specific issues for members through conversations on our Facebook page and Twitter.
We want to keep our Client Administrators in the loop on key issues as well, so when high priority member support problems crop up, you’ll be sure to hear from Abenity Client Executive so that you can remain aware of the situation and be kept up to speed on pending solutions.
How Are We Doing?
No is a good time to ask, “how are we doing?” We certainly want to know how you’re feeling about your Abenity program – what’s working, and what’s not? Give us a shout on Twitter, or post a message on our Facebook page. Even better, did you know that a live chat function is now integrated directly into your Abenity Back Office so that you can immediately reach a real-live Client Executive when you’re having challenges with your program? If you haven’t use this great new feature yet, be sure to check it out the next time you log into your Back Office.
We’re happy to serve your organization through your Abenity Discount Program, and know that we are continuously committed to pursuing the satisfaction of our clients and members!